Archive: 10 posts

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Hello Everyone We are aware that some of you are still missing your previously purchased DLC. This makes us very sad and we just want to take a moment to assure you that we haven't forgotten about you! Please do not worry though, we are working around the clock to turn those frowns upside down! If you already own this content, you will soon once again be able to re-download it again at no extra cost to yourself. To give you some background as to what is causing these issues. It's all about entitlements on the PlayStation Store and not a problem with the game itself. Entitle-what? I hear you say! It basically means that the Store is a bit muddled right now as to what you actually own, but it's all fixable - we promise. What this means though is that our Game Updates that would otherwise contain bug fixes cannot fix these issues. We have to work with our PlayStation Store friends to go through the content piece by piece, for every regional store across the globe. (That's a lot of stores and a lot of content!). If you are one of the unlucky ones and still haven?t got some of your items back just yet... Please don't give up hope! You can expect to see those remaining items coming back to you during upcoming PlayStation Store updates. Some of you will have already noticed content is becoming available again and that will continue to happen until all we can see are lots of smiles. (And no more frowns...) We apologise for the delay in making this content available and thank you massively for your patience.

2015-02-25 12:47:00 Author: StevenI Community Manager Posts: 420

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Hello Everyone We are aware that some of you are still missing your previously purchased DLC. This makes us very sad and we just want to take a moment to assure you that we haven't forgotten about you! Please do not worry though, we are working around the clock to turn those frowns upside down! If you already own this content, you will soon once again be able to re-download it again at no extra cost to yourself. To give you some background as to what is causing these issues. It's all about entitlements on the PlayStation Store and not a problem with the game itself. Entitle-what? I hear you say! It basically means that the Store is a bit muddled right now as to what you actually own, but it's all fixable - we promise. What this means though is that our Game Updates that would otherwise contain bug fixes cannot fix these issues. We have to work with our PlayStation Store friends to go through the content piece by piece, for every regional store across the globe. (That's a lot of stores and a lot of content!). If you are one of the unlucky ones and still haven’t got some of your items back just yet... Please don't give up hope! You can expect to see those remaining items coming back to you during upcoming PlayStation Store updates. Some of you will have already noticed content is becoming available again and that will continue to happen until all we can see are lots of smiles. (And no more frowns...) We apologise for the delay in making this content available and thank you massively for your patience. Good to hear. Though I have a question. If this is the case, which I don't doubt, why is it effecting different people in the same region differently? For example, I still don't have the monster or history packs, even though others in my region seem to have theirs. On a side note, I have a Run Sackboy Run code for the T-shirt that doesn't work. Is there a way around this?

2015-02-25 15:29:00 Author: Biv Posts: 734

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Can you include a My Stuff section in the Store? It would make everything so much easier.

2015-02-25 16:10:00 Author: THE-73est Posts: 18

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Good to hear. Though I have a question. If this is the case, which I don't doubt, why is it effecting different people in the same region differently? For example, I still don't have the monster or history packs, even though others in my region seem to have theirs. Is this on PS4 or on PS3? If it's on PS4, have you tried Restoring your licenses? If not, go to Settings on the XMB Menu, select PlayStation Network, then Restore Licenses. -hyper

2015-02-25 16:14:00 Author: hyperdude95 Posts: 1793

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the restore licenses thing works on some stuff but not others. It still says I need to purchase a few of the packs that I know I already bought. Anyway, thank you for the update Steven. I know you guys are doing all you can to get all the issues resolved.

2015-02-25 16:16:00 Author: biorogue Posts: 8424

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What about our bug blasters and beta vests. Will they just automatically pop up in the pop-it?

2015-02-25 23:15:00 Author: BasketSnake Posts: 2391

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Is this on PS4 or on PS3? If it's on PS4, have you tried Restoring your licenses? If not, go to Settings on the XMB Menu, select PlayStation Network, then Restore Licenses. -hyper I'll check that out, thanks.

2015-02-26 00:13:00 Author: Biv Posts: 734

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Thanks for the update Steven. I did notice some of the content being available again. I think with a few costumes and the monster pack, I will be all set to go!

2015-02-26 03:22:00 Author: Rpg Maker Posts: 877

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So glad to hear these issues are still being sorted out.

2015-03-03 21:12:00 Author: Amon Din Posts: 3

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For my main profile (SonicStephen) it's saying that the "Toy Story Level Pack" is unavailable; 49997 But then it says that it's because I've already purchased it, which I have not; 49998 Whilst it is available and can be purchased on my alternate profile (DoAnAileronRoll); 49999 So I was hoping you could atleast make it to where I could buy it on my main profile.

2015-10-31 05:48:00 Author: SonicStephen Posts: 1

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